Customers First in the Age of AI | Ep 48 | Fountain of Vitality

A huge company climbed onto a conference call expecting a slow sales pitch. Instead, they watched their own requests turn into working software in real time, page refresh after page refresh, while developers listened in and rebuilt features on the spot. The company had rarely seen a vendor move that fast, and that single call set the tone for how innoviHealth® would treat customers for years. David Berky turned that instinct into products people trust.

Description:

A huge company climbed onto a conference call expecting a slow sales pitch. Instead, they watched their own requests turn into working software in real time, page refresh after page refresh, while developers listened in and rebuilt features on the spot. The company had rarely seen a vendor move that fast, and that single call set the tone for how innoviHealth would treat customers for years. David Berky turned that instinct into products people trust.

In this episode of Fountain of Vitality, host LaMont Leavitt sits down with David Berky, Chief Innovation Officer at innoviHealth, to unpack how a customer-first mindset shapes the way a company builds technology. They get into shipping features fast instead of hiding behind long development cycles, building internal tools so no single employee becomes a bottleneck, and helping nervous teams see AI as support rather than a threat. Berky also breaks down the AI assistant built on Find-A-Code and why pulling answers from authoritative medical sources changes what customers actually get.

New episodes of Fountain of Vitality drop regularly. Subscribe on your favorite platform so each new conversation on health, leadership, and the technology reshaping both lands in your feed. Watch on YouTube, listen on Apple Podcasts or Spotify, and follow along at FountainofVitality.com .

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